Refund policy
Right of withdrawal for consumers
(A consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to their commercial nor their independent professional activity.)
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which you
- or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered as a single order ;
- on which you or a third party other than the carrier designated by you takes possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately ;
- on which you or a third party other than the carrier designated by you takes possession of the last partial shipment or the last piece, provided that you have ordered goods which are delivered in several partial shipments or pieces ;
To exercise your right of withdrawal, you must inform us (25/SEV, Brotmannstraße 29, 85635 Höhenkirchen-Siegertsbrunn, telephone number: +49 15115575061, email address: info@25sev.com) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory. You can also electronically complete and submit the model withdrawal form or another unambiguous declaration on our website (vyhtrg-pb). If you make use of this option, we will immediately send you (e.g. by email) a confirmation of receipt of such a withdrawal. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of cancellation
If you cancel this contract, we will refund all payments that we have received from you, (delivery costs are not included), immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; you will be charged fees for this refund up to 10€ (It depends on the country from which the package is being returned).
We may refuse to refund until we have received the goods back.
You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract . This deadline is met if you send the goods before the expiry of the 14-day period .
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Grounds for exclusion or expiration
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for products that are damaged, used or generally not resalable
-for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
- To Julia Seeger, Brotmannstraße 29, 85635 Höhenkirchen-Siegertsbrunn , email address: info@25sev.com :
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is on paper)
- Date
(*) Delete as appropriate.